What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your air conditioning system needs repair at your Long Island home and you’re not sure what to expect. It’s nerve-wracking enough to welcome an air conditioner repair technician into your home, but then to not know what exactly they’re going to do tends to add a whole other level of concern. No worries! Matz-Rightway is here to update you on the basic A/C system repair process so you will be informed when an expert air conditioning service technician needs to pay you a visit.

AC Repair Starts Simple

When the technician arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound silly, but they need to inspect it to confirm that it’s not just a thermostat settings issue. The service tech will confirm the thermostat is flipped to cool and then decrease the temperature to see if that will trigger the AC. A defective or wrongly connected wire could be the culprit that’s preventing you from having a comfortable home.

If there is still an issue, the technician may ask you to see the circuit breaker box. They will probably set the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system.

Getting to the nitty-gritty of AC Repair

The repairman will then likely ask you to see the air conditioner. Like a doctor, the technician will commence their trial and error testing process. There are many factors that could be the culprit of an A/C system that isn’t functioning properly, and it’s up the repairman to explore all the possible reasons starting from the most common issues to the least. The diagnostic process could take anywhere from 5 to 60 minutes or more.

During the air conditioning diagnosis, they will most likely check the air filter to make sure it’s not blocked or needs to be replaced. They will inspect your A/C system’s refrigerant levels, make sure the air condenser fan is rotating properly, verify that the size of your A/C system is appropriate for the size of your residence, and examine the wiring, electronics and safety controls.

Have answers, will fix

Once the air conditioning repairman has identified the trouble, he should explain all your choices to you. The discussion will usually start with the technician explaining what the problem is, what part (if any) failed, how or why it went out, and what function that part has for your air conditioner.

The repairman will then go into your courses of action, which will entail swapping out the part and correcting the problem, but may also involve upgrading parts of the air conditioner, the A/C system itself, or your entire heating and cooling system. In particular cases, it may make more sense to purchase a complete new HVAC system, particularly if the AC is past its prime, or likely to break down again and end up causing you to spend more on air conditioning repairs in the long run. The technician will go over how much time, effort, and cost it will take to fix the trouble.

The technician might at this point explain what could have prevented the trouble or part failure and how to avoid a future issue from occurring. This typically includes seasonal maintenance, which not only helps prevent an AC breakdown, but in most situations also keeps your air conditioning warranty valid. Most expert AC repair companies will offer an annual service plan so you don’t have to worry about making future AC tune-up appointments for your home.

Finally, they will explain the process for repairing the failed part or fixing the problem. If you decide that AC repair is better for you than investing in an AC system upgrade, the technician will order any parts required and plan your next appointment to fix the air conditioner. Or, if the necessary part is already available on their vehicle, they will begin the air conditioner repair work with your permission.

Keep in mind that throughout Long Island your HVAC equipment is in good hands with Matz-Rightway. Our technicians are ACE-certified and have received extensive background checks so you can feel confident with the technicians we send into your home. If you ever have any questions about your A/C system or what to expect with your AC repair, give us a call 24/7 at 631-406-9220 and we’ll be happy to walk you through the process.

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