What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Matz-Rightway, you will pay a trip charge and a diagnostic fee separately. Many companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we believe we can provide you with even more value by keeping them separate.

What Is a Trip Charge?

A trip charge covers the cost for a qualified plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this cost is the base rate for delivering our technicians, equipment and expertise to your front door. If you'd like to eliminate trip charges in the future, you can look into signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services required to locate the source of a problem. With plumbing, this can be comprised of scoping. For HVAC repairs, it may involve inspecting the inside of your unit. If you prefer to use Matz-Rightway for any repairs, the diagnostic fee would be rolled into the repair bill. But bear in mind, you're charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In general, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work concerned with evaluating the issue and coming up with a plan for repairs. If you pay for repairs, you shouldn't notice the diagnostic fee because it's absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Some other plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. Rather than charging you for two services at the same time, we prefer two individual fees. This allows us to price our services in the fairest achievable manner.

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