When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you select.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioner repair company online. While you’re there, be sure to look at feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are valuable when hunting for an AC repair service. Learn which companies the people whose opinions you respect have hired for HVAC repair in the past and whether they had a good experience. This firsthand advice and the ability to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, find out if they’re able to come to you for an added charge. Thoroughly weigh your local companies before deciding to pay a higher amount for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most undesirable times. Choosing a company that offers emergency services is vital if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and inquire if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to quality and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service likely has the experience it needs to handle complex HVAC breakdowns. Determine how many years the company has been in business. Then, ask a technician whether they have previously encountered the problem you need addressed. This kind of experience is essential to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Try to find evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you find a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trustworthy companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and offer warranties for your assurance. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to impede your comfort, contact a Service Experts office near you and schedule professional AC repair services in Long Island.