How to Fix Your Nest Thermostat When it Won’t Respond
If your home has the Nest Thermostat you have probably read about the recent outages and may be living in fear of being left without heat in the dead of winter.
But fear not!
Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?
For more detailed information, go to their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest says to try recharging and restarting your thermostat to fix the problem and get it up and running again.
Symptoms of this issue include the following:
- The thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi
- The thermostat notifies you that the battery is low and it needs to shut down
- The thermostat’s animations are slower than usual
- The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
- The thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display)
- The thermostat can’t control the corresponding heating and cooling system(s)
If your Nest Thermostat is on but you can’t control it or it’s acting sluggish, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.
PLEASE READ: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DO NOT DO IT.)
After around 10 minutes of charging, detach the Nest Thermostat from the USB charger. If the unit has turned on while charging, shut it down and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to fully charge. After about 60 minutes of charging, unplug the Nest Thermostat and restore it to its base.
You should be be ready to go at this point, but you can’t get it to work and want to change your thermostat, you can view our comparison of common thermostats.
If you have gone through both of these processes and the Nest Thermostat is still giving you trouble, you will need to bring in reinforcements. Enter us! If Service Experts Heating, Air Conditioning & Plumbing installed your Nest Thermostat, please reach out to us at 866-397-3787 or schedule an appointment online.
And if you’ve got another error, such as a warning from Nest that your furnace is shutting down, then your thermostat is likely working as intended. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your system.
Also, do not let this occurrence worry you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you every day. When set it up appropriately, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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