At Matz-Rightway, we care what our customers think. Our team of skilled HVAC service techs are as dedicated to providing first-rate customer service as they are to meeting your heating, cooling and plumbing needs. But, you don’t have to take our word for it.
Some praise our reliable, professional and knowledgeable service teams. Customers also tell us they love the prompt response and quality service, while others say the HVAC systems we install are still working great many years later.
Ready to join the ranks of satisfied Matz-Rightway customers? Call us today to schedule an appointment for your heating, air conditioning and plumbing needs.
December 4, 2023
December 4, 2023
I’m not a “review person.” In fact, if I’m disappointed with something, I’ll generally not patronize the establishment or business in the future. Unfortunately, my wife and I recently had a very poor experience with this Company that should make others wary of the service staff’s tactics. After 10+ years of faithful service my first floor heating system (gas fired - forced hot air) stopped working. Naturally it was with our recent cold snap. Regardless, we had some difficulty securing a service call, but did have success getting a “same day” service call with this Company. My wife was home and met a service technician (? ? Salesman) named Walter. He investigated the issue with our system and diagnosed at least 2-3 parts that “might” be the source of our problem. As they explained to her, there were no guarantees that replacing the parts would get the system working. That’s when he suggested that we purchase a new one. Depending upon efficiency level it would be anywhere from 15-17k. I’m not at the bad part yet. He then told my wife and repeated to me that we had a leak in the heating vent on the roof. He didn’t want to make any repairs until that was fixed. So…… while they were still trouble shooting, my wife called for an emergency visit from an actual reputable Company to check out the roof. Amazingly, she got someone ( Above All Chimney . A+ in my book). They came, checked the roof and supposed leak and found…….NOTHING WRONG.” As they had to charge for the service call, he said he recaulked an area, but that wouldn’t be a leak issue. Interestingly, he shared that with the HVAC serviceman (salesperson), as well. You might be thinking “Why was the HVAC guy still there?” Well, he was trying to tell my wife that we should have work done on our hot water heater ( expansion tank was improperly installed, per him). I’m not a plumber, so I can’t comment but “come on!” This was a service call for heating! ! ! As the HVAC company was trying to wrap up the sales call, they spoke with me and wanted to know if I could lock in an install date for the following Thursday. As I found it somewhere between difficult to impossible to believe anything this person was saying, I simply asked for the quote to be mailed. That evening I was lucky enough to get in touch with an ethical install Company. They came the next day. They detected the issues, replaced the parts and charged 1/3 of the quote that we were given from the salesman. My lessons learned: (1) Never use this Company; (2) be careful when a marginally competent salesman recommend additional vendors ( I’m stuck with a $200 chimney service bill) and (3) we pay for our mistakes. I also paid these folks $260 for teaching the above lessons. Hopefully they shape up or ship out.
December 4, 2023
December 4, 2023
Excellent company and customer service, workers are always friendly and explain the issues and how to solve them . Highly recommended
December 4, 2023
December 4, 2023
My experience with Matz-Rightway HVAC was highly disappointing. Initially called because my heat wouldn't turn on, they insisted my furnace needed replacement without offering any repair options. This misrepresentation led to unnecessary expenses, with Matz-Rightway quoting a staggering $15,000 for the replacement. To add to the frustration, the technician, Walter, also attempted to upsell me on a new expansion tank and claimed I had a chimney leak, urging me to call a chimney repair company immediately. To my surprise, the chimney repair company arrived while Walter was still on-site, and they found nothing wrong with my chimney. This further exposed Matz-Rightway HVAC's lack of integrity and competence. Unfortunately, the unnecessary chimney emergency service cost me an additional $225. To my relief, the very next day, a competitor company efficiently fixed my furnace in just a couple of hours, debunking Matz-Rightway HVAC's insistence on a complete replacement, additional unnecessary upgrades, and unfounded chimney issues. This stark contrast in service highlighted Matz-Rightway's lack of integrity, making me regret choosing them for my HVAC needs. To compound the financial strain, it cost me $260 for Walter to come and do nothing at all to fix my heat. Exercise caution and explore alternative options for reliable service.
December 4, 2023
December 4, 2023
Geoffrey was knowledgeable, friendly and efficient. He answered my questions and was very helpful. the job was done well, we are very pleased. Joe and Dorry Silvey
December 1, 2023
December 1, 2023
Walter provides exceptional, experienced and highly professional service. He genuinely cares about what he is doing and has a wealth of knowledge. He's the best!
November 30, 2023
November 30, 2023
Always Happy with Matz. Today Jeff checked and cleaned our unit. Such a nice polite young man. Great work
November 27, 2023
November 27, 2023
Dylan and Igor, his supervisor, did a very thorough job evaluating my heating system. They described what and why they were checking the system and parts. They have checked my AC and heating systems for years and my old systems are still running well. System checks are done twice a year, with heating in early winter and cooling in early summer. With their service membership, they are on call 24/7. Will continue to use them, as they know my system and answer my many questions completely. Thank you!
November 27, 2023
November 27, 2023
Got a quick appt for an issue. Walter Loor was knowledgeable, friendly and efficient in testing and diagnosing the issue. Thanks!
November 24, 2023
November 24, 2023
Great job Walter
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